Peachy Cleans

Terms & Conditions

Thank you for choosing Peachy Cleans. These terms and conditions outline our policies on payment, cancellations, access, and the care we take with your home.

Payment

Payment is due within 24 hours of your completed service. We accept cash, bank transfer, and card payments. Late payments may incur surcharges.

Access to the Property

Please ensure the property is accessible at the agreed appointment time. If our team is unable to gain entry, 100% of the booked cost will still apply.

Cancellation & Rearrangement

A minimum of 48 working hours’ notice is required to cancel or rearrange any appointment. Without sufficient notice, a 100% cancellation fee applies.

No Access

If our team cannot access the property at the agreed time, the appointment will be treated as a late cancellation and will be fully chargeable.

Special Requests

Please notify us in advance of any special cleaning products, surfaces, or areas that require particular attention so we can plan accordingly.

Pre-Existing Damage

We cannot accept responsibility for damage that existed before our visit. Please let us know about any fragile or broken items ahead of your appointment.

Furniture

Heavy furniture will only be moved during deep cleans and end-of-tenancy cleans.

Care & Responsibility

We treat every home with care. Any accidental damage must be reported to us within 24 hours of the service so we can put things right quickly.

Questions

If you have any questions about these terms or our services, please get in touch — we’re always happy to help.